Arm your line managers with readymade, standardized BPO/KPO specific management modules expertise in wide areas such as:
Epiplex500 Analyzer enables businesses to monitor IT-enabled business processes at highly granular levels and compare user, department, business unit and company process execution metrics to company and industry benchmarks. Powerful analyses and reporting capabilities enable exception monitoring, root cause analyses of process performance and implementation of process compliance guidelines.
Processes can be captured not only within a specific application such as ERP, but also across multiple-applications, making Analyzer the only such solution in the industry that can provide intelligence and visibility into business processes that span multiple applications.
Epiplex500 can be deployed by Project Management teams, Product Managers, Project Managers, Testers etc. It can be used by Process Engineering or Process Reengineering teams to discover process bottlenecks and to address them.
Business scenarios where large numbers of users display wide variance in performance metrics in executing the same business process, others where processes have multiple sub-processes within but offer limited visibility at granular levels on metrics such as time to completion, number of steps and errors and the path to completion are ideal candidates for Analyzer-driven process improvement. Analyzer automates and thereby addresses the scalability issues of time and motion studies, while removing the subjectivity inherent in such studies.
Analyzer provides a set of pre-developed HTML based reports that highlight the performance of end users executing various business processes across departments or the entire organization. Some of these reports include process reports, productivity reports, exception reports, comparison reports, ranking reports, control charts etc. Additionally, customers can also develop a variety of customized reports based on the needs of the organization.