Business Process Improvement
Use Epiplex500 generated automated learning process to train your staff ... without pulling them away from their work.
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IMPROVE EFFICIENCY

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  • STANDARDIZE THE KNOWLEDGE & SKILLS BEHIND THE PROCESS +

    • • Identify key learning needs across the process.
    • • Identify transactional/Procedural learning areas and areas with high complexities.
    • • Create automated learning and certification methods for job roles using digital content on Learning and Content Management Systems (LCMS).
    • • Use advanced analytics in learning space to dig deeper into process improvement.
  • EQUIP YOUR TEAMS FOR BETTER PRODUCTIVITY +

    Arm your line managers with readymade, standardized BPO/KPO specific management modules expertise in wide areas such as:

    • • Introduction to BPO and KPO business
    • • Operations Management
    • • People Management
    • • Workforce Planning
    • • Quality and Control
    • • Understanding Financials
    • • Common terms, definitions, acronyms and formulae
  • IMPROVE CUSTOMER SERVICE +

    • • Use automated learning process for customer service staff without pulling them away from work
    • • Introduce “Virtual Customer” to mimic real customer interaction during training of customer servicing teams
    • • Implement micro-learning and dramatically improve intellectual quotient of the associates without changing their learning styles
    • • Implement psychometric engine which can be used for finding subtle areas of improvement
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STREAMLINE BUSINESS PROCESSES

Epiplex500 Analyzer enables businesses to monitor IT-enabled business processes at highly granular levels and compare user, department, business unit and company process execution metrics to company and industry benchmarks. Powerful analyses and reporting capabilities enable exception monitoring, root cause analyses of process performance and implementation of process compliance guidelines.

Processes can be captured not only within a specific application such as ERP, but also across multiple-applications, making Analyzer the only such solution in the industry that can provide intelligence and visibility into business processes that span multiple applications.



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QUICKLY IDENTIFY PROCESS PROBLEM AREAS

Epiplex500 can be deployed by Project Management teams, Product Managers, Project Managers, Testers etc. It can be used by Process Engineering or Process Reengineering teams to discover process bottlenecks and to address them.

Business scenarios where large numbers of users display wide variance in performance metrics in executing the same business process, others where processes have multiple sub-processes within but offer limited visibility at granular levels on metrics such as time to completion, number of steps and errors and the path to completion are ideal candidates for Analyzer-driven process improvement. Analyzer automates and thereby addresses the scalability issues of time and motion studies, while removing the subjectivity inherent in such studies.



OcularIT Solutions, Business Process Improvement
Analyzer offers a powerful means to comparing As-is process execution metrics to To-be metrics for IT transformation initiatives. The automated gathering and analyses of performance data removes inaccuracies and subjectivity inherent in manual approaches.


OcularIT Solutions, Business Process Improvement


REAL-TIME PRODUCTIVITY REPORTS BY USERS

Analyzer provides a set of pre-developed HTML based reports that highlight the performance of end users executing various business processes across departments or the entire organization. Some of these reports include process reports, productivity reports, exception reports, comparison reports, ranking reports, control charts etc. Additionally, customers can also develop a variety of customized reports based on the needs of the organization.



Our Account Manager stays in constant touch with the Client Manager and solicits feedback from the candidate

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